This month, we’re putting the spotlight on our state-of-the-art cloud-based contact center. We’ve partnered with Umniah, a telecom operator in Jordan, to provide our clients with unparalleled customer service tools and systems.
Through collaboration with the TeleFinity, our clients can offer their customers a wide variety of contact center options, including Voice, Email, Fax, SMS text, Instant Messaging, and Social Media.
Your customers can choose the method they prefer and they’ll be placed in the right queue to be matched with a TeleFinity professional.
Cloud Contact Center Features
• Basic or Premium plan for clients, depending on company size, features, and existing marketing channels
• Social media messaging that turns your channels into contact center
• A flexible queue that can work with your company’s schedule (including holiday hours)
• Interactive Voice Responder (IVR module) with easy web wizard
• Rich KPIs and reporting interface monitoring real-time and historical transactions
• Call Recording to improve customer service and training efforts
• eFax that allows you to send and receive faxes through email.
• Advanced billing, providing an easy-to-use solution for monitoring and analyzing telephone traffic
In short, we connect all of your communication under one roof