LogFinity Quality Management
Make quality a continuous conversation.
Give supervisors a structured way to review interactions, measure service standards and turn feedback into focused agent development.
What LogFinity Quality Management brings to your team.
LogFinity Quality Management connects call selection, evaluation forms, agent scoring and reporting. Build a consistent quality program across departments or projects while helping agents understand what good service looks like.
Flexible form builder
Create sections, questions, answers and weights for your own quality standards.
Criteria-based selection
Select calls using predefined criteria to support a consistent review process.
Evaluation projects
Assign agents, forms and selected calls to the appropriate supervisors.
Interaction scoring
Listen to the selected call, complete the scorecard and capture tags or notes.
Agent self-evaluation
Help agents understand quality expectations by reviewing their own interactions.
Performance reporting
Review agent scores, compare groups and track evaluation outcomes across projects.
From interaction to outcome.
Select interactions
Apply a scorecard
Review performance
Coach the agent
A few things you may be wondering.
Get clarity before your next step.
Can we create different evaluation forms?
Yes. The form builder supports multiple forms with configurable sections, questions, answers and weights for different departments or evaluation projects.
Is quality management part of the recording workflow?
LogFinity Quality Management works with recorded interactions, allowing supervisors to move from call review into structured scoring and feedback.
Continue the experience.
LogFinity
Enterprise call recording
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Contact center software
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Incident and service management
Explore ApeiroSys Low-code Development PlatformExplore the full capability set
Quality evaluation coverage
Criteria-based random sampling; weighted sections, questions and answers; multiple evaluation forms and projects; supervisor scoring, tags and notes; agent self-evaluation and coaching.
KPI and reporting coverage
Department and project KPIs, individual call evaluations, graphical agent scores, group comparisons and customizable performance reporting.
See LogFinity Quality Management in your world.
Walk through your service scenario, integration needs and deployment requirements with TeleFinity.