Compatibility
![CiscoCompatible CiscoCompatible](https://tele-finity.com/wp-content/uploads/2019/02/CiscoCompatible-120x72.png)
![NEC NEC](https://tele-finity.com/wp-content/uploads/2019/02/NEC-100x29.png)
![Avaya_Small Avaya_Small](https://tele-finity.com/wp-content/uploads/2019/02/Avaya_Small-90x86.png)
![Astra Astra](https://tele-finity.com/wp-content/uploads/2019/02/Astra-100x29.jpg)
![Mitel Mitel](https://tele-finity.com/wp-content/uploads/2019/02/Mitel-100x29.jpg)
![Asterisk Asterisk](https://tele-finity.com/wp-content/uploads/2019/02/Asterisk-100x29.png)
![Alcatel Alcatel](https://tele-finity.com/wp-content/uploads/2019/02/Alcatel-100x29.png)
![Nortel Nortel](https://tele-finity.com/wp-content/uploads/2019/02/Nortel-100x29.gif)
![Simens Simens](https://tele-finity.com/wp-content/uploads/2019/02/Simens-100x29.png)
![Sip Sip](https://tele-finity.com/wp-content/uploads/2019/02/Sip.gif)
What is CTI
Computer Telephony Integration (CTI) is a technology that makes an integration/interaction between a telephone and a computer, in order to help users to be more efficient and more productive.
![](https://tele-finity.com/wp-content/uploads/2019/02/CTI_Connection_Diagram.png)
![](https://tele-finity.com/wp-content/uploads/2019/02/Phones.png)
Benefits
Dramatically lowers the cost of computer telephony integration.
Out-of-the-box integration with all major CRM, Helpdesk and PBX systems.
Improved first call resolution rates with skills based routing.
Reduce call times with screen-pop and caller identification.
Supported Functionalities
Popup: Caller-ID | Called-ID | Agent-ID | Ring Event | Connected Event | Disconnect Event | Dialing Event
Answer a Call | Make a Call | Reject a Call | Hangup | Transfer | Conference
![](https://tele-finity.com/wp-content/uploads/2019/02/Softphone.png)