TeleFinity Contact Center
Connect the right customer to the right team.
Run inbound, outbound and blended customer operations with routing, agent context and supervisor tools designed around the way your business serves people.
What TeleFinity Contact Center brings to your team.
From customer care and technical support to telesales and collections, TeleFinity Contact Center combines automatic call distribution, IVR, multi-channel communication and integration in an open architecture.
Multi-channel communication
Support phone, chat, email, SMS and social interactions through a coordinated agent workflow.
Inbound, outbound and blended
Match queues and calling operations to customer care, technical support, sales or collections.
Skills-based ACD
Queue incoming calls and route them to available agents with the appropriate skills.
IVR and auto attendant
Greet callers, collect their choices and guide them to the appropriate service destination.
application integration and customer context
Present caller information and launch third-party applications from the agent environment.
Open architecture and SDK
Connect enterprise applications and plan redundancy, capacity and remote-agent requirements.
From interaction to outcome.
Customer channel
IVR and ACD
Skilled agent
CRM and reporting
A few things you may be wondering.
Get clarity before your next step.
What is the difference between a call center and a contact center?
A call center focuses on voice calls. A contact center also supports other customer communication channels, helping teams coordinate service across voice and digital interactions.
Can the contact center work with our CRM?
TeleFinity provides application integration and SDK integration options. The supported connection and required scope depend on your CRM, telephony environment and intended workflow.
Does it support remote agents?
Yes. The legacy TeleFinity Contact Center architecture includes routing to local and remote agents. Deployment, connectivity and capacity are reviewed during project design.
Continue the experience.
JoCall Cloud CX Platform
AI-powered CX platform
Explore JoCall Cloud CX PlatformLogFinity
Enterprise call recording
Explore LogFinityActFinity
IVR and voice automation
Explore ActFinityExplore the full capability set
Communications and telephony
Voice, chat, email, fax, SMS and social channels; call pickup, hunt groups, hold, transfer, waiting, three-way conferencing, parking and direct voicemail transfer. Call blocking, caller-ID privacy, do-not-disturb, intercom, directories, speed dial and hold music.
Routing and operations
Skills, caller and called numbers, idle time and multiple queues; time-based dial plans, overflow and unanswered-call handling. Local and remote agents, multi-company reception, unified messaging and fax transport.
Campaigns and supervision
Progressive and predictive dialing, scheduled campaigns, retries, contact imports and queue integration. Supervisor monitoring and coaching, agent skills and visual call-flow changes.
Engineering and administration
Open architecture and SDK; expansion and hot-standby redundancy; configuration backups, web administration, roles, audit logs, alarms, real-time dashboards and historical exports. IP-phone provisioning, FXO configuration, telephone voicemail setup, billing tags and daylight-saving adjustment.
See TeleFinity Contact Center in your world.
Walk through your service scenario, integration needs and deployment requirements with TeleFinity.