Send and receive business faxes through email.
Connect fax communications with your team’s email workflow. Receive incoming faxes as PDF attachments and submit documents to fax numbers from authorized email accounts with TeleFinity eFax.
Two-way fax. One familiar email workflow.
Fax to Email
Route incoming faxes by the number called. The normal receiving workflow prepares a PDF and emails it to the company’s configured recipients.
Email to Fax
Submit documents from an authorized email account. Use the fax-number email address or subject-line method configured for your organization.
Document preparation
Convert and merge multiple attachments into a fax document. ZIP extraction and email-body conversion are supported processing paths; validate file compatibility and page ordering during deployment.
Multiple destinations
Send a document to several fax numbers using the configured addressing method. Each destination has its own fax record and delivery outcome. Recipient limits can be configured for address-based submissions.
Company cover pages
Add sender, recipient, subject and date information through company cover-page templates. A no-cover option is available for messages that do not need one.
Delivery results and retries
Record successful and failed transmissions, attempt completion notifications, and retry eligible transmission failures within configured attempt and delay limits. Conversion errors can require support follow-up.
Company routing and permissions
Associate receiving numbers, email addresses and settings with each company or department. Professional edition provides separate send, receive, or combined permission settings, to be validated during implementation.
Central fax records
Retain fax metadata and attachments for service review and investigation. Use record identities, numbers, company and time to trace a communication and its latest recorded outcome.
From fax number to inbox. From email to fax.
Receive a fax as an email
- Share your assigned fax number with the sender.
- eFax matches the called number to an enabled company.
- The received document is prepared as a PDF.
- Configured recipients receive an email with fax details and the PDF when processing succeeds.
Send an email as a fax
- Create an email from an authorized address.
- Enter the destination using your administrator’s configured method.
- Attach your document and send.
- Check the final transmission result for each destination and follow up on failures.
Choose the email arrangement for your team.
Light edition
Use one configured email address for sending authorization and incoming notifications. Suitable for an individual subscriber or a shared departmental mailbox.
Professional edition
Link multiple addresses to a company and configure send, receive, or combined permissions. Suitable for teams with separate submitting and receiving responsibilities.
Fax workflows for everyday business.
Shared departmental fax inbox
Bring incoming documents for a department’s fax number into a shared mailbox, so the team can review and act on them.
Document submission from email
Send signed forms, applications and routine business documents to fax recipients through an existing email workflow.
Teams with different responsibilities
Configure submitting users separately from receiving users, and distribute incoming faxes to the appropriate addresses.
Multi-company fax service
Associate each company with its receiving number, edition, addresses and settings while sharing the fax-processing service.
Plan around your email and fax environment.
Mailbox connectivity
Integrate with a configured IMAP/SMTP environment or Microsoft 365 mailbox. Confirm authentication, mail routing and the chosen destination-addressing method during implementation.
Receiving and transmission setup
Review fax numbers, called-number routing, telephony connectivity, company settings, retry limits and notification templates with TeleFinity.
Document and workflow validation
Test representative attachments, PDF receipt, cover pages, multi-recipient outcomes and sender permissions. Agree how failed or missing documents will be investigated.
Custom reporting options
Build activity, outcome, outstanding-work and retry views from available records. Reports and dashboards are scoped development options, with extra telemetry needed for precise delivery, timing and availability measures.
Your eFax questions, answered.
Can I use my normal email account?
Yes, when the address is authorized and messages reach the configured processing mailbox. Your administrator provides the fax-address format or subject-line method.
Do incoming faxes arrive as PDFs?
The normal receiving workflow prepares a PDF and emails it to configured recipients. A missing document or notification requires an operational check.
Can several people share one fax number?
Yes. Light edition can use a shared mailbox. Professional edition can assign receive permission to several linked addresses.
Which documents can I send?
The service prepares supported documents through the deployed conversion components and can merge multiple attachments. Confirm representative file types, formatting and page sequence during implementation; there is no universal file-format guarantee.
Does sending the email confirm fax delivery?
Check the final transmission result. Mailbox acceptance, fax transmission and delivery of the notification email are separate steps. Each fax destination can have a different result.
Will failed faxes retry automatically?
Eligible transmission failures retry within the configured attempt and delay limits. Conversion errors and other unfinished states can need manual investigation.
Are reports and dashboards included?
The application retains records that can support custom activity, outcome, retry and configuration reports. Dashboards are development options; precise attempt history, notification delivery, duration and availability metrics require additional event collection.
Bring fax into your email workflow.
Tell us about your fax numbers, email environment, users and document workflows. Explore an eFax setup for your organization.