User Data Deletion

Last updated: November 9, 2026

You can request deletion of personal data held by TeleFinity in connection with a TeleFinity application or integration, including a connection with Facebook, Instagram, Messenger or WhatsApp where applicable. These instructions explain how to contact us, identify the relevant connection and follow up on your request.

1. Tell us which data or connection you mean

Include enough information for us to find the relevant records:

• Your name and a contact email address.
• The name of the TeleFinity application, service or integration you used.
• The account email, organization or relevant account reference associated with that service.
• Where relevant, the Facebook Page, Instagram account or WhatsApp business account involved.
• Whether you want the connected account’s data deleted, a particular record removed, or your entire TeleFinity account reviewed for deletion.

If you do not know the application name or an account reference, describe how you used the service and we will help identify the relevant connection. Do not send passwords, sign-in codes, access tokens, payment-card information or identity documents with your initial request.

2. What happens after your request

1. Review: We review your message and identify the application, account and data concerned.
2. Verification: We may ask for limited additional information to verify your identity or authority to act for the account. This helps prevent someone else from deleting your data.
3. Deletion: We process a verified request promptly and within applicable legal requirements, deleting the personal data within our control that is covered by the request, subject to any necessary retention obligations.
4. Confirmation: We reply to the contact email with the outcome, or explain any information needed, delay or reason that particular data cannot be deleted.

You can ask for an update by replying to the same email conversation. Include any request reference provided by our team. Sending an email starts a request; it does not immediately delete an account or its records.

3. Data covered by a request

Your request can cover personal data held in connection with the identified TeleFinity application or integration. Depending on the service and your use of it, relevant records may include account or contact information, linked account identifiers, connection authorizations and interaction records associated with you.

We will confirm the scope of the request before taking action where it is unclear. Deleting an account or connection may remove access to related features and records. Where appropriate, request an available copy of information you need before asking for deletion.

4. Disconnecting an app from Meta

You can also review and revoke an application’s access through the settings of the Meta account that authorized it. For Facebook, open Settings & privacy → Settings → Apps and websites, find the relevant TeleFinity app and follow the removal prompts. Business connections may instead appear under Business integrations. Labels and available options can vary by account and interface.

Open Facebook’s Apps and websites settings.

Removing a connection and deleting data already held by a service are separate actions. To request deletion of TeleFinity-held data, use the email instructions above even if you have already removed the app.

5. Data managed by your organization or another provider

If you used a TeleFinity solution supplied or administered by your employer, a business or another service provider, that organization may control the relevant customer records. Contact its privacy or service administrator, or tell us which organization is involved so we can help route the request appropriately.

These instructions concern data within TeleFinity’s control. They do not delete your Facebook, Instagram or WhatsApp account, or automatically remove information independently held by Meta, another organization or other recipients. Manage those accounts and their published content through the relevant provider.

6. Retention and limits

Some information may need to be retained to meet a legal obligation, resolve a dispute or maintain necessary security or request-handling records. Where retention applies, we will explain the relevant reason and limit the retained information to what is necessary. We will also explain any applicable backup-handling limits when responding to your request.

7. Privacy and assistance

Read our Privacy Policy for information about personal data handling. For help with a deletion request, email sales@tele-finity.com. You do not need to sign in to read these instructions or contact us by email.