Terms of Service

Last updated: November 9, 2026

These Terms of Service cover the TeleFinity website and TeleFinity applications and integrations that make these terms available, including supported connections with Facebook, Instagram, Messenger and WhatsApp. “We” and “us” mean the provider of the TeleFinity website or application you use; “you” means the person or organization using it.

1. Scope and customer agreements

By choosing to use an application that presents these terms as governing its use, you agree to these terms. If you do not agree, do not authorize or use that application. Browsing this website does not by itself create a purchase or subscription.

A separate customer agreement, order or license may govern your product or service, including its scope, fees, support, availability, cancellation and data-processing responsibilities. These terms supplement that agreement and do not retrospectively amend it. Mandatory legal rights and applicable Meta requirements remain unaffected.

2. Eligibility, accounts and authority

You must be legally able to enter the applicable agreement and meet the eligibility requirements of connected platforms. Provide accurate account and contact information. If acting for an organization, you must be authorized to act for it and connect the accounts, Pages and business assets concerned.

Keep account access secure, allow only authorized users and notify us of suspected unauthorized use. Do not send Meta account passwords or sign-in codes to TeleFinity through email or general inquiry forms.

3. Meta-connected applications

TeleFinity applications may connect supported Meta channels with business communication and customer-service workflows. Depending on the application and agreed configuration, functions may include receiving and responding to conversations, organizing inquiries, assigning follow-up and connecting permitted information with business systems.

Only functions available in your application, authorized by the account owner and permitted by Meta are included. Availability depends on account eligibility, platform permissions and approval, configuration and your agreement. A product description does not mean every Meta channel or capability is available to every account.

4. Permissions and data use

Review requested permissions before authorizing a connection through the supported process. Permissions enable the stated functions; they do not transfer ownership of your account or provide unrestricted access to it.

Personal information and connected-platform data must be used only for authorized service purposes, as explained in our Privacy Policy and any applicable customer data-processing agreement. Do not use an integration to sell or trade Meta-provided data, build unauthorized profiles, conduct unlawful surveillance or discrimination, or obtain information outside the permissions granted.

5. Acceptable use and Meta rules

Use the services lawfully and respect privacy, intellectual property and communication preferences. Do not distribute malicious content, send spam or unlawful, deceptive or abusive messages, impersonate others, interfere with services, bypass restrictions or attempt unauthorized access. Security testing requires prior authorization.

You are responsible for required permissions, notices and consents for your communications, and for following the channel’s messaging, template and recipient-choice rules. Do not use a TeleFinity application to evade platform restrictions or enforcement.

Use of Meta products remains subject to their applicable terms and policies, including the Meta Terms of Service and, where applicable, the Meta Platform Terms. These TeleFinity terms do not override those requirements.

6. Your content and instructions

You retain your rights in content and business information you provide, subject to other owners’ rights. You must have authority to provide it and instruct us to process or communicate it. Do not submit content that infringes another person’s rights.

You authorize TeleFinity to handle that content as needed to deliver the requested service, follow your permitted instructions and meet applicable obligations, subject to the Privacy Policy, customer agreement and platform rules. This does not grant an unrestricted right to sell your content or use it for unrelated purposes.

7. Privacy and user data deletion

Our Privacy Policy explains personal data handling. Where your organization controls relevant records, its privacy responsibilities and our agreed processing instructions also apply.

Request deletion of personal data held by TeleFinity through our User Data Deletion instructions or email sales@tele-finity.com with the subject User Data Deletion Request. We may verify identity or authority before acting. We handle verified requests promptly, subject to applicable legal requirements, and explain any legally required retention or relevant limits. These terms do not waive your deletion rights.

8. Disconnection and ending access

Revoke application access through the relevant Meta account settings or contact TeleFinity for help disconnecting it. For Facebook, review Apps and websites or Business integrations. Removing permissions may prevent related functions from working.

Disconnection and deletion of data already held are separate actions. Use the deletion instructions if you also want that data removed. Revocation does not automatically delete your Meta account, remove copies held by other parties or cancel an existing paid agreement. Subscription or service termination follows the applicable agreement and mandatory law.

9. Third-party availability

Meta and other providers control their own services, permissions, restrictions and availability. Platform changes or withdrawn permissions may affect connected functions. TeleFinity does not guarantee that third-party connections will remain available or that every message or action will succeed.

TeleFinity provides its own applications and services. A supported connection or reference to Meta does not imply sponsorship, endorsement or guaranteed approval by Meta. External services and app stores have their own terms and privacy practices.

10. Commercial terms and service commitments

Prices, license rights, billing, renewal, support, service levels and cancellation arrangements are established in your quotation, order or customer agreement. Provider charges may be separate where stated there. These public terms do not create an unquoted charge, automatic renewal or availability guarantee.

11. Intellectual property

Website content, software, product materials and branding belong to TeleFinity or their respective rights holders. Except where a license, permission or applicable law allows it, you may not reproduce, modify, redistribute or commercially exploit those materials. Publicly offered brochures and datasheets may be retained to evaluate our offerings with ownership notices intact.

Website access does not grant a software license. Meta and other third-party names, trademarks and logos remain the property of their respective owners.

12. AI and automated actions

AI assistance and automation are available only where included and configured for your service. Use approved knowledge, appropriate access permissions and review or confirmation steps suited to the action. AI outputs may contain errors or omissions; verify important responses and results before relying on them.

Enabling AI does not authorize new or unrelated uses of Meta-provided data. Processing remains subject to the permissions, stated purposes, applicable agreement and platform rules. A demonstration does not authorize access to your live records or actions on your behalf.

13. Website information and inquiries

Product descriptions, diagrams, use cases and demonstrations help evaluate our offerings. Features, compatibility, language coverage and capacity depend on the product and configuration. Website information may contain errors or become outdated; confirm material requirements before purchasing.

Send accurate inquiry details and only information you may share. Do not send passwords, payment-card details or confidential records through general inquiry forms. Submission requests follow-up and does not create a confirmed booking, purchase or service-level agreement.

14. Restrictions, responsibility and legal rights

We may reasonably restrict or suspend access to protect security, prevent misuse, meet legal obligations or comply with platform requirements. Where appropriate, we will explain the issue and available next steps. Contracted-service rights, including termination, follow the applicable agreement and law.

Nothing here excludes or limits liability, remedies or rights that cannot lawfully be excluded or limited. Responsibility for purchased services follows the applicable agreement and mandatory legal requirements.

15. Updates to these terms

We may update these terms as services or platform requirements change. The current version and date appear here. Updates apply prospectively, do not retrospectively change an existing agreement, and follow notice or acceptance requirements imposed by law or that agreement.

16. Contact and assistance

For questions about these terms, account connections, content rights or security concerns, email sales@tele-finity.com or use our contact page. Describe the application and issue without sending passwords or account secrets. For personal data requests, use our User Data Deletion page.