Compatibility
Up to 500 Channels per Server
Integrate with any other telephony solution you have, insuring low infrastructural costs and achieving maximum reliability and scalability. You can connect 2 channels up to thousands of channels
Flexible and User Friendly Interface
Easy customizable solution tailored to your need, drag and drop capability, flexible solution it is easily integrated with other solutions or databases your customers will never finds a busy tone or feels you are off call duty. Allowing users to reach their desired destination quickly; they can also leave a voicemail or send a fax message to any concerned person
Fits Any Business Need
Communicate with computers like humans through telephone in order to access a wide range of information and services. Achieve effective customer service where customers can quickly get information they require through voice commands. Automated customer service, order taking and status, shipping information and tracking, dealers/office locations, account information, and more. The solution can be used in various industries such as Contact Centers, banking, transportation, insurance, media, marketing, entertainment, education, and many more
Features
Creating the right easy-to-use IVR voice menu is very important. Unlike other systems, ActFinity offers an intuitive, fully featured graphical Call Flow Designer. This enables you to create a customized IVR system in minutes, without the need for any programming skills. You can simply design the menu by drag and drop modules.
ActFinity is the most reliable and scalable IVR system. Each server runs up to 512 channels per server and there is no limit for the number of servers that could be installed together. This can increase the system capacity up to thousands of channels, which makes ActFinity scalable to meet your business needs.
Allows multi-receptionist based on Line, Caller-ID or Called-ID
ActFinity is a cost effective IVR system. You pay less for high reliability, high scalability, and the most advanced features.
For more cost-saving, ActFinity’s IVR, Fax, and Voice Mail could be installed on the same Server and run at the same time. ActFinity channels operate independently, i.e. each channel may be dedicated to run an application. For example; ActFinity IVR lets you run a phone banking application on lines 1-10, voice mail on lines 11-20, and separate fax on demand application on lines 21-30
ActFinity provides complete ODBC support to allow ActFinity to read or to write data to any database engine.
ActFinity is designed with an intuitive Interface using an easy navigation method to facilitate access to various system parts. Users can easily access all system configurations and settings.
By identifying the caller ID for every call, ActFinity is capable of handling calls based on this information. This could be used to enhance access security..
Effortlessly, the system speaks addresses, articles, product descriptions, emails and more in several languages. ActFinity IVR supports and uses Text-to-Speech (TTS) technology to dynamically construct phrases from text and speak them over the phone line.
Managers can monitor calls with login privileges with agents’ knowledge or without.
The ActFinity‘s ASR is optimized for accurate, scalable, and easy-to-deploy voice automation solutions. Adding ASR makes phone-based interactions faster, easier, more fun, and more efficient, while giving companies the power to improve customer satisfaction at a lower cost. With ASR, all the user needs to do is speak to get what he wants, instead of using the keypad. ActFinity’s ASR takes into account that users can speak with a great variety of languages, accents and speech patterns. The system will still understand them and handle their requests.