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IVR and voice automation

ActFinity

A better journey starts before the agent.

Guide callers to answers, services and the right people with voice self-service that fits your business processes.

Book a ActFinity demo Explore capabilities
Design flows visually Connect to business data Guide callers to the answer
Built for your operation

What ActFinity brings to your team.

ActFinity combines a graphical call-flow designer, telephony integration and database connectivity. Build auto attendants and self-service applications, manage voicemail and fax, and scale the design to your call environment.

Graphical flow designer

Build voice menus with drag-and-drop modules and a visual call-flow interface.

Database connectivity

Read and write business data through ODBC connections for account, order or service information.

Voicemail and fax

Direct messages and fax requests to the appropriate person or department.

Text-to-speech

Turn dynamic text into spoken information within the caller journey.

Speech recognition options

Discuss speech-enabled self-service alongside keypad-based navigation.

Flexible telephony integration

Plan channel capacity, caller identification and integration with existing telephony systems.

The connected workflow

From interaction to outcome.

01

Identify the caller

02

Choose a service

03

Retrieve information

04

Resolve or transfer

Your questions, answered

A few things you may be wondering.

Get clarity before your next step.

Does a business user need programming skills to create an IVR?

The graphical designer uses drag-and-drop modules for building call flows. Database integration and more complex service logic may require technical configuration.

Can ActFinity retrieve information from a database?

Yes. ActFinity supports ODBC database connectivity to read or write information as part of an IVR application.

Connect the portfolio

Continue the experience.

Explore the full capability set

Voice automation coverage

Graphical call-flow design; multi-company reception by line or caller/called identity; independent IVR, voicemail and fax applications; ODBC database access; caller identification; multilingual text-to-speech, speech recognition and privileged call monitoring.

Deployment and service scenarios

Channel/server expansion and telephony integration; account enquiries, order status, shipment tracking, location information and customer self-service. Size capacity and operational costs around the required applications.

See ActFinity in your world.

Walk through your service scenario, integration needs and deployment requirements with TeleFinity.

Plan your project