JoCall Cloud CX Platform
One platform for connected customer experiences.
Bring customer conversations, CRM, ticketing and AI-powered service together. Visit JoCall.com to explore the full platform, capabilities and demonstration options.
Engage. Serve. Understand.
JoCall Cloud CX Platform connects the channels your customers use with the tools your teams need.
Omnichannel engagement
Connect voice, video, WhatsApp, email, social media and web calling.
AI and service automation
Bring AI agents, chatbots and workflow automation into your customer journeys.
Customer context and insight
Connect CRM, ticketing and CX reporting for a clearer view of service.
CCaaS — Contact Center as a Service
Connect customer channels, agent teams and business workflows through a cloud contact-center solution. JoCall Cloud CX Platform brings a connected customer experience into the planning of your service operations.
Start with the customer journeys you need to handle, the teams who will own them and the systems that provide useful context. Shape the CCaaS deployment around those requirements.
Customer channels
Plan connected voice and digital interactions, including the supported messaging and social channels your customers use.
Agent operations
Define queues, routing, inbound and outbound processes, agent responsibilities and escalation around your service model.
AI and self-service
Discuss chatbot, voice automation and configured AI assistance for routine inquiries, information collection and human handover.
Business-system connections
Bring relevant customer context into the workflow and connect supported ticket, record and follow-up actions with existing applications.
Interaction quality and insight
Review call recording, quality evaluation and AI Speech Analysis options to support investigation, coaching and service improvement.
Operational visibility
Agree the reporting, access, capacity and operational measures needed by your service team, client program or hosted offering.
CCaaS features, delivery model, integrations, account structure, capacity and service commitments are agreed for the deployment.