CALL RECORDING

Tags and Notes

Tags and Notes - LogFinity Web Interface

Tagging calls elevates the identification and analysis of your calls to a higher level, where you can sort, reference, and search calls related to certain tags such as: New customer, bomb threat calls, new offer, and service cancellation. Adding notes to calls allows you quickly and easily to search and retrieve information about the whole call, without the need to listen to it. Also notes gives supervisors the ability to send part of the coaching packages to the agents, to help them boost their performance.

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