TeleFinity CTI Solution

Integrate Telephony Call Managers and PBXs with Software CRM and Helpdesk systems



Compatibility

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Avaya

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What is CTI

Computer Telephony Integration (CTI) is a technology that makes an integration/interaction between a telephone and a computer, in order to help users to be more efficient and more productive.


CTI Connection Diagram

Phones CRM

Benefits 

Dramatically lowers the cost of computer telephony integration.
Out-of-the-box integration with all major CRM, Helpdesk and PBX systems.
Improved first call resolution rates with skills based routing.
Reduce call times with screen-pop and caller identification.

Supported Functionalities

Popup: Caller-ID | Called-ID | Agent-ID | Ring Event | Connected Event | Disconnect Event | Dialing Event

Answer a Call | Make a Call | Reject a Call | Hangup | Transfer | Conference


Softphone Microsoft CRM

 

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