• Contact Center
    OMNI-CHANNEL CALL CENTER
    Simplify Customers Interactions Management
    One desktop for Voice, Video, Chat, Email, Fax, SMS, Twitter and Facebook
  • LogFinity Call Recording
    LOGFINITY CALL RECORDING
    Monitor and Analyze Customers Interactions
    Record VoIP, PRI, CAS, E1, T1, Analog, Digital and Radio Communications
    TMCIT2011LogFinity
    Cisco Compatible
  • LogFinity Quality Management
    QUALITY MANAGEMENT
    Evaluate, Monitor and Coach your Agents
    Ensure a high and consistent quality of service across all of
    communication channels
    TMCIT2011LogFinity
    Cisco Compatible
  • ActFinity IVR
    ACTFINITY IVR
    Create an IVR Call-Flow within 2 minutes
    Simplify Call Steering, Customer Self-Service and Collect Customer Responses
  • BillingFinity Call Accounting
    CALL ACCOUNTING
    Keep track of all call costs and times for each employee


240M Calls
1100 Organizations




DHL
Dominos Pizza
Deloitte
HolidayInn



Maersk
Standard Chartered Bank

Societe Generale Bank

UN

Call Center

Contact Center

Call Recording

IVR

Call Accounting

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